Refund Policy

This translation is for reference. The Korean version prevails.

This Refund Policy is part of the Terms of Use.

Effective: Oct 16, 2026

1. The full version of The Commute Home

1. Full refund at any time: payment errors, paying twice for the same product (the later payment is refunded), or paying without the full version unlocking when the operator can’t fix it.
2. Full refund within 7 days of purchase if you haven’t played: if it’s within 7 days of the payment date and you haven’t started a single run in the part unlocked by the full version (after Local), we refund it whatever the reason. Whether you played is checked against the game server’s records.
3. Other cases: the full version is digital content unlocked immediately on payment, and you can try the free part (Local) before buying. So once you’ve played the unlocked part, withdrawal of the purchase (a refund because you changed your mind) is limited (Article 17(2) of the Act on Consumer Protection in Electronic Commerce). We tell you this on the checkout screen in advance and ask for your agreement.
4. However, if the unlocked content differs from its description or ads, or wasn’t provided as agreed, you can ask for a refund within 3 months of purchase, and within 30 days of learning of it.
5. When refunded, the full version is locked again (applied the next time you open the game). Your game progress stays as it is.

2. Support the studio

1. Payment errors and double charges are refunded in full at any time.
2. If it’s within 7 days of the payment date and your support message hasn’t been posted yet (including when you left no message), we refund it in full whatever the reason. We don’t ask whether you downloaded the wallpaper.
3. Once your message has been posted, a refund because you changed your mind is difficult. You can ask for the message to be removed at any time.

3. Payments by minors

If a minor paid without the consent of a legal guardian, the minor or the guardian can cancel it, and we refund it in full. We may ask for documents confirming that you are the legal guardian. However, a payment can’t be cancelled if the minor claimed to be an adult, or if it was within what the legal guardian allowed.

4. When we stop offering a work

The full version of The Commute Home can be used for as long as we offer The Commute Home (this is also stated on the purchase screen). If we decide to stop offering it, we announce it from 30 days before and stop selling the full version from the day of the announcement. A full version bought within 30 days before the day of the announcement is refunded in full on request.

5. Asking for a refund

1. Send your order number (shown on the payment-complete screen), the payment date and the amount to kimtjqltm@gmail.com. If you’ve lost your order number, tell us the payment date, the amount and your card company.
2. Once confirmed, we cancel the payment within 3 business days. When the cancellation shows on your card statement depends on the card company.
3. We don’t refund only part of an order.
4. When refunded, unlocked content is locked again, and support messages are taken down.

Business information

Business name

스튜디오고트

Representative

김준호

Business registration no.

775-04-04054

Mail-order business registration no.

Registration in progress

Address

경기도 동두천시 동두천로 63, 407동 1102호(송내동, 송내주공아파트)

Phone

010-8730-9371

Email

kimtjqltm@gmail.com

Hosting provider

Amazon Web Services, Inc.